Quality policy

Objectives of quality

The policy of Quality of the company is the provision of consulting services of high quality and scientific/technological level, in the interior and abroad, on issues:

• Studies, supervision and support of technical works
  
• Bussinnes Plans and technoeconomical studies 

in the agreed time and with the required plenitude, as well as the complete support of the customer and after the completion, in any phase of exploitation or realization of the study or of any other type of work.

The achievement of these is fulfilled with the existence and use of specific methods of operation, processes/procedures, specifications and forms accordingly to the requirements of the International Quality Management Standard ISO 9001:2015 which ensure: 

• The determination of the competences and duties of the collaborators and the continuous involvement of the administration in the distribution of the quality requirements and philosophy of the company
• The systematic promotion and briefing of the market on the activities and capabilities of TEAM E-M •The complete comprehension of the requirements of the customer for the realization of the work
• The observance of all the National and European Community legislation, regulations and specifications covering all the sectors of TEAM E-M provided services
• The realization of the work through in detail planning, programming, follow-up and control of realization as well as the control and identification of the utilised documents and record keeping process
• The collaboration of evaluated exterior suppliers of study services and the check of the received services, so as to ensure the quality of these services
• The guarantee of the checked infrastructure and equipment for the realization of the work and the determination of the essential dexterities, experience, education, development and evaluation of the personnel, so as to be in place to provide work of maximum quality level
• The continuous measurement, control of the quality of the work and activities of operation but also of the Quality Management System, as well as the taking of measures for the continuous improvement of the satisfaction of the customers and the efficiency of the work of TEAM E-M

Its above philosophy and policy achievement of the general objective will have as a result the achievement of the connected with this, concrete objectives related to:

• The satisfaction of customer’s needs as well as the legal and regulations specifications 
• The continuous improvement of the quality of the provided services 
• The high level of the personnel 
• The continuous development of the company with the improvement of the quality and the significance of the assigned projects
• The improvement of company’s resources’ use